When You Arrive: Book Free Settlement Support

A settlement worker is your first connection for information and support.

Settlement workers can help you to:

• Navigate and learn about your new community
• Provide up-to-date information and resources
• Assist you in communicating with employers, landlords, social and government services, legal services and more
• Assist you with filling out forms
• Provide support and link you with specialized services to help with personal problems or critical situations
• Translate limited documents related to employment, health, education and legal matters necessary for immediate settlement
• Connect you to an interpreter 

Services are available in a variety of locations across Waterloo Region, in both English and French. Many other languages are also available through multilingual staff.

Make an appointment to see a settlement worker to have a free settlement needs assessment where you and your settlement worker can identify what services and information will help you.  

When you go to your settlement appointment, bring your government-issued ID, including your Permanent Residency Card if you have one, and any official documents and letters you have received.

For more information about free settlement services, please visit:

• YMCA Immigrant Services offers settlement support, language training, employment search and many other supports.
• Kitchener-Waterloo Multicultural Centre (KWMC) offers settlement support, interpretation, translation and many other supports.
• Compass Refugee Centre helps refugee claimants in making refugee claims and other settlement supports.
• Reception House Waterloo Region supports the integration of government-assisted refugee individuals and families into all aspects of community life after arrival.