Health & mental health
Your health and well-being are important. Canada’s health system may be different from what you are used to, but there are many services available to help you and your family stay healthy.
Health Insurance in Ontario
In Ontario, most basic health care is covered by the Ontario Health Insurance Plan (OHIP).
If you are eligible, you can apply for an OHIP card. This allows you to visit doctors, hospitals, and clinics without paying directly. Refugees may have temporary federal health coverage.
If you are not yet eligible, community health centres and local programs may offer free or low-cost care.
Finding a Doctor, Nurse Practitioner or Clinic
A family doctor can help you with most medical concerns, including check-ups and prescriptions.
If you do not have a family doctor yet, you can:
- Register with Health Care Connect Ontario
- Visit a walk-in clinic or community health centre
- Ask a settlement worker for referrals
- Visit the Region of Waterloo Public Health website
Anyone in Ontario can call Health 811 to get free non emergency health advice from a nurse and referrals to services. It is available 24 hours a day, 7 days a week. You can also contact the free Refugee HealthLine, which offers support in many languages.
Medications & Prescriptions
Most medications require a prescription and are not covered by OHIP. Pharmacists can answer questions about prescriptions and over the counter medications.
Seniors (65+) may be eligible for prescription coverage through the Ontario Drug Benefit Program
Local hospitals & emergency care
For a medical emergency, call 911 or go to the nearest hospital emergency department.
Waterloo Regional Health Network (WRHN)
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- Midtown (formerly Grand River Hospital), 835 King St. W., Kitchener
- Queens Blvd (Formerly St. Mary's General Hospital), 911 Queen's Blvd., Kitchener
- Chicopee (Formerly Freeport Site - Grand River Hospital), 3570 King St. E., Kitchener
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- 700 Coronation Blvd., Cambridge
Dental health and eye care
OHIP does not cover most dental services or routine eye care for adults, with some exceptions for children, seniors, and specific medical conditions. You may be able to access coverage through employer health benefits, private insurance, or financial assistance programs.
If you do not have insurance and cannot afford care, some programs may be available, such as:
Mental health and wellbeing
Mental health is just as important as physical health. Moving to a new country, adjusting to a new culture, and managing daily stress can feel overwhelming. Support is available.
If you need support, you can contact local mental health services or speak with a doctor, counsellor, or settlement worker.
24-hour crisis support
If you need immediate emotional or mental health support, these services are available 24/7. Interpretation is available in multiple languages.
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Here 24/7 – Free, confidential crisis support anytime: Call 1‑844‑437‑3247
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Kids Help Phone / Jeunesse J’écoute – For young people (up to 29): Call 1‑800‑668‑6868
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ConnexOntario – Mental health, addictions, and problem gambling information and referrals: Call 1‑866‑531‑2600
Healthy living in your community
You can support your health by joining fitness or recreation programs, learning about healthy eating, and connecting with cultural or community groups.
Many local programs welcome newcomers and may offer language support.
Explore recreation programs in your city or township:
Other resources
211 Ontario can help you connect with community, social and government services.